Essex Queen Murphy Cabinet Bed Ash
Free Shipping On All Orders In The Continental USA
No Sales Tax (Except in Texas)
Financing Options Available
Need Assistance? Contact Us: (888) 830-6880
Exclusive: Save 5% on Your First Order: WELCOME5
Orders are processed within 2-3 business days. Items that are not in stock take 1-2 weeks to order, special orders may take 4-6 weeks. Transit time to any destination in the US is typically 5-6 business days. If you have your furniture shipped to an address other than your billing (the address where you receive your credit card statements), we will contact your bank to confirm your information. Please make sure that your shipping address is on file with your credit card company.
Once we ship your furniture, we will send you an email with the tracking details. You will be able to track your shipment online or contact the shipping company over the phone or email. When the package arrives at the local delivery terminal, the shipping company will contact you to make a delivery appointment. Please contact us if you for some reason have not received tracking information for your order.
Murphy Bed Direct ships within the contiguous United States. All deliveries are made by a carrier chosen by Murphy Bed Direct. If the customer specifies a shipping company, we will attempt to use that company. Products that are too heavy/large to ship via the small package delivery services (e.g. UPS Ground, FedEx Ground) will be sent to you via freight carrier. Freight is different than standard UPS, FedEx, or USPS in that you will be responsible for carrying the product from the back of the truck into your house (or wherever it's going).
The most important thing to remember about truck freight is that you MUST inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply ensures that if there is any damage, it will be easy to take care of the problem.
If you are ordering a large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.
Return/Exchange & Cancellation Policy
When you place an order, you will receive an email notification with the order details. It is your responsibility to verify the information and let us know about any discrepancies. You can notify us about any changes within 48 hours or before the order is confirmed. If you need to cancel your order, please fill out the cancellation request form.
Any cancellations made after the order is confirmed or the 48-hour window has passed will follow our return policy.
Merchandise purchased at Murphy Bed Direct can be returned within 30 days of delivery. You will be responsible for any incurred shipping fees. If you purchased a product with free shipping, the actual shipping cost will also be deducted from your refund amount. All merchandise must be in its original condition and packaging. We will submit a refund to the original form of payment after inspecting the returned merchandise.
Mattresses are not returnable once removed from the plastic bag. Mattresses that have never been removed from the original packaging can be returned within 30 days. All custom and special orders, clearance and promotional items, items sold as-is, and floor samples are final sales and cannot be exchanged or returned.
Price Match Shoppers Policy
Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within 30 days of your purchase date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site. Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within 30 days of your purchase date and we will refund you the difference.
If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within 30 days from the date of your order and we will review your submission and apply a credit if necessary.
Our 100% Shoppers Best Price Guarantee has some limitations:
The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligibleThe item will need to be in stock from the competitors site that you’re submitting the information fromThe competitor must be an online store, they may not have a retail location (warehouse, showroom, or physical location)The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, overstock, etc.The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring aboutThe Shoppers Best Price Policy must also include the product listing price and the shipping total, but will exclude any sales tax that gets added at the final purchasing invoice
Please note we have several delivery options available including White Glove Delivery and Assembly. These options are available at checkoout and can be added to your order at checkout.
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