We are committed to providing our customers with fast delivery times (the fulfillment time is contingent upon product availability). Your order will be delivered by either a standard parcel carrier such as FedEx or UPS or if you have heavier bulkier items these will be delivered via one of our trusted freight carriers. If you have a certain preference for a carrier please let us know and we will try our best to accommodate you. We will contact you within 24-48 hours after you place the order to confirm your order and arrange carrier pickup for your order.
If you need a Rush Delivery or have questions on shipping options or availability on an item please call us at (888) 830-6880.
Delivery Options (contiguous United States)
This service includes delivery of your items to the nearest curb in your driveway or property. Curbside delivery service does not include setup or assembly of the items or removal of the packaging materials. You will be provided the tracking and contact info as soon as that is available. The carrier will call and schedule a delivery time/date time frame with you, typically when the shipment is in-transit or arrives at your local delivery terminal. You are required to meet the delivery truck at the curb, and you are responsible for receiving the packages from the truck. So please make the necessary arrangements to have someone who will help you bring them inside. Please note that most freight carriers only deliver on weekdays. Liftgate service is not included and is being provided for an additional charge if requested.
This service includes inside delivery of your items to the first dry area of your house/apartment (entryway, hallway, garage, etc.) during weekdays. This service does not include walk-ups and is only available in buildings with accessible elevators. This service does not include unpacking or assembly of the items. We will provide you with the carrier company details and tracking information once available. The carrier will schedule a delivery date/time frame with you, typically when the shipment is in-transit or arrives at your local delivery terminal. They will contact you to confirm the delivery date/time frame at least one day in advance. On the delivery date, the drivers will contact you 20-30 minutes prior to the attempted delivery. Be sure an adult 18 or older is home to accept and sign for the delivery.
White Glove Delivery (No Assembly)
White Glove service includes inside delivery of your items to the room of your choice in your house/apartment, unpacking, and removal of the debris. Up to 2 levels of walk-up/down is included. This service does not include set up or assembly of the items. We will provide you with the carrier company details and tracking information once available. The carrier will schedule a delivery date/time frame with you, typically when the shipment is in-transit or arrives at your local delivery terminal. Be sure an adult 18 or older is home to accept and sign for the delivery.
White Glove Delivery & Assembly
White Glove service includes inside delivery to the room of your choice in your house/apartment, up to 30-minute setup and removal of the debris. Walk-up service is available for an extra fee. This service may require additional transit time. We will provide you with the delivery company details and your tracking information once it becomes available. The company will schedule a delivery timeframe with you when the shipment arrives at your local delivery terminal. Make sure that your driveway is accessible for a truck with a 48-foot trailer. Setup service is limited to 30 minutes, however, that's sufficient for most products we sell. We'll notify you in advance if your order requires additional assembly time. The delivery company will also remove any boxes or packaging your furniture arrives in. Be sure an adult 18 or older is home to accept and sign for the delivery.
Rural Areas and Territories
Deliveries made to rural and remote areas may be delayed as certain carriers go there only once or twice a month. Shipments to remote areas may be subject to a surcharge. Additional handling charges apply to island deliveries. Certain zip codes are not deliverable to via freight trucks. For Alaska, Hawaii, and the US Territories we offer a standard USPS shipping option. It is only available for smaller items. Free shipping offers are not available for orders shipped to these states and territories.
Orders are processed within 2-3 business days. Items that are not in stock take 1-2 weeks to order, special orders may take 4-6 weeks. Transit time to any destination in the US is typically 5-6 business days. If you have your furniture shipped to an address other than your billing (the address where you receive your credit card statements), we will contact your bank to confirm your information. Please make sure that your shipping address is on file with your credit card company.
Once we ship your furniture, we will send you an email with the tracking details. You will be able to track your shipment online or contact the shipping company over the phone or email. When the package arrives at the local delivery terminal, the shipping company will contact you to make a delivery appointment. Please contact us if you for some reason have not received tracking information for your order.
Murphy Bed Direct ships within the contiguous United States. All deliveries are made by a carrier chosen by Murphy Bed Direct. If the customer specifies a shipping company, we will attempt to use that company. Products that are too heavy/large to ship via the small package delivery services (e.g. UPS Ground, FedEx Ground) will be sent to you via freight carrier. Freight is different than standard UPS, FedEx, or USPS in that you will be responsible for carrying the product from the back of the truck into your house (or wherever it's going).
The most important thing to remember about truck freight is that you MUST inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply ensures that if there is any damage, it will be easy to take care of the problem.
If you are ordering a large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.
On the rare occurrence, items could be damaged in shipment. You MUST inspect the product and any packaging you see at the time of delivery. If there is any damage to either the product or the package, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply ensures that if there is any damage, it will be easy to take care of the problem.
If an item is received damaged, do not immediately refuse the item. Determine the extent of the damage and note this with the delivery person and on the delivery invoice, then call or email our team within 24 hours of receipt of the item. We will ask you to email us digital photos showing the damage, and we will work with you to resolve all the issues. You can email us at firstname.lastname@example.org or call us at (888) 830-6880.
If due to arrangements of your home it is difficult to maneuver a piece of furniture in narrow halls, doorways, stairwells, etc., we cannot be responsible for damage to the furniture, floors, or walls. If you have purchased from us a special assembly package, all furniture must be inspected immediately upon assembly completion. Only at this time can a damage claim be filed.
We will file any damage claims necessary and get the necessary replacement parts sent out to you ASAP. You are responsible for saving the damaged items either until someone comes to pick them up or inspect the damage, at our discretion. If you refuse the item, you will be responsible for the return shipping and the shipping of any replacement items plus any cancellation fees as applicable.
Return/Exchange & Cancellation Policy
When you place an order, you will receive an email notification with the order details. It is your responsibility to verify the information and let us know about any discrepancies. You can notify us about any changes within 48 hours or before the order is confirmed. If you need to cancel your order, please fill out the cancellation request form.
Any cancellations made after the order is confirmed or the 48-hour window has passed will follow our return policy.
Merchandise purchased at Murphy Bed Direct can be returned within 30 days of delivery. You will be responsible for any incurred shipping fees. If you purchased a product with free shipping, the actual shipping cost will also be deducted from your refund amount. All merchandise must be in its original condition and packaging. We will submit a refund to the original form of payment after inspecting the returned merchandise.
Mattresses are not returnable once removed from the plastic bag. Mattresses that have never been removed from the original packaging can be returned within 30 days. All custom and special orders, clearance and promotional items, items sold as-is, and floor samples are final sales and cannot be exchanged or returned.